FAQs

 

I ENTERED MY CREDENTIALS AND CHANNELS ARE NOT LOADING.  Please check your username and password sent to you in your initial email.  They are both case sensitive. 

WHAT PLATFORM IS THE BEST EXPERIENCE FOR STREAM TELECAST?  The official android apk is by far the best experiences to be used on current Fire TV Stick, Fire TV Box, and android devices that are under 5 years old.

I CANT FIGURE THIS OUT, HOW DO I GET MY MONEY BACK?  All sales are final and no refunds will be granted. Our customer service department will assist you if you have any problems. Accounts will automatically close at the end of their current billing cycle.  ALL SALES ARE FINAL – NO REFUNDS.

WHAT INTERNET SPEED DO I NEED TO USE STREAM TELECAST?  We recommend that you have a minimum of 50 Mbps going to your device in order to have the best experience.  Of course the more the better and if possible a direct connection. 

DOES STREAM TELECAST HAVE ADULT CONTENT?  Yes, we offer adult programming. 

DOES STREAM TELECAST HAVE VOD?  Yes, we offer a separate service of Video-On-Demand.  It has over 24,000 movies and 1,600 series and runs flawlessly.  Some of our packages come with this service included or you can purchase it as a stand alone item.

DO I NEED A VPN?  No you do not need to use a VPN. Please note, however, some cable companies will “throttle” your internet. This means they purposely slow it down to entice you to get your service through them.  If you feel this is happening you may choose to use a VPN.  Also, in certain countries you may be required to.  If you are experiencing any buffering or getting very slow speeds while doing a speed test please contact us.  We supply one of the best VPN’s in the business completely free of charge to our customers.  

CAN YOU RECOMMEND A GOOD DEVICE?  Our system works great on Fire TV devices (Sticks and boxes). But do recommend that you always get the latest version available and don't overload it with unnecessary applications.  Also Android boxes are great as long as you're willing to spend on a proper one. Nvidia Shield TV PRO, BuzzTV XRS4500, are a couple that we recommend at this time.

YOUR CHOICES SAYS 3 AND 5 DEVICES.  WHAT DOES THAT MEAN?  It means that you can watch Stream Telecast on 3 or 5 devices simultaneously depending on what choice you select. I.e. a 3 device plan would cover 2 phones and one TV, 1 phone 2 TV, 1 computer 1 TV and 1 phone all running at the same time.

WHAT IF I NEED MORE THAN 5 DEVICES?  In most cases even homes having 6, 8, or more TV's are good with the 5 device plans. They typically don’t have more than 4 or 5 devices running at the same time. But in situations where that is not the case we’ll do our best to accommodate.  Please email [email protected] if this applies to you. 

IT'S BEEN A COUPLE OF HOURS SINCE I PURCHASED MY PLAN AND I STILL HAVEN'T RECEIVED MY USERNAME AND PASSWORD.  Accounts typically activate within the hour but may take up to 24 hours to complete.  Customers will receive an "Account Information" email from us that will include their username, password, and also an installation guide.  At that time they will be active. Also please make sure to check the junk/spam folder.

WHAT HAPPENS WHEN I SUBSCRIBE?  When a customer subscribes with Stream Telecast they will have monthly recurring payments deducted from their credit card on file. They can change, suspend, or cancel their service at any time.  If the customer elects not to subscribe then they will receive a monthly invoice with a link to continue service if they choose to.