Stream Telecast packages are service based products. Once your Stream Telecast order is placed it cannot be refunded unless you have accidentally purchased the wrong plan, wrong item, or had too many items in your cart during check out. Then a refund or further extension may and/or will be applied to your existing account. A Stream Telecast representative normally catches these and will contact you right away to verify multiple plans purchased in a single order before the order is completely processed. Please contact us immediately if you have purchased incorrectly. Please be precise when picking the package that works best for you and your family. Stream Telecast strives to provide the best customer service, if you have any questions or concerns please email us at [email protected] or call us at 888-765-4888 (Mon.-Fri. 9am-8pm, EST).